粤语客服

工作内容：

1）通过电话和e-mail为客户提供高标准的客户服务；

2）积极协调航空公司，酒店和其他合作伙伴的关系，促进顾客预定产品。

工作要求：

1）精通粤语；

2）大专或以上学历，学科不限；

3）熟练使用计算机软件。

具备以下条件，优先考虑：

1）旅游，酒店相关课程认证；

2）有一定旅游的经验或旅游领域的知识；

3）有相关工作经验。

具备能力：

1）有较好的团队合作意识，对待工作态度积极；

2）较好的客服服务意识；

3）愿意接受 7*24/小时制的工作时间；

4）较强的抗压能力与工作完成能力；

5）良好的沟通技巧与人际关系处理能力。

Key Responsibility Areas:

To be able to provide high standard of customer service experience to the customer over the phone & emails;

Act as a team player & co-ordinate with airlines, hotels and other partners to facilitate customer reservations.

Required Skills:

Proficiency in Cantonese language is a must;

Associate Graduation or equivalent in any discipline;

Computer literacy.

Preferred Skills:

Certification in either travel/hotel related courses;

Prior experience or knowledge of travel domain;

Working experience in related domain.

Personal Attributes:

Should be a team player with positive attitude;

Passion for rendering customer service;

Should be willing to work in 7*24 environment;

Ability to multi-task & withstand pressure;

Good interpersonal skills and communication skills.