游戏客服经理 项目经理

The Project Manager is responsible for the management of a player service team in the video games industry. This individual will work closely with the team overseas while managing the local operation in China. English language ability is a must.

●Manage and take control of one or multiple projects concurrently. 

 ●Assume full ownership on assigned projects and make sure clients's expectations are met, assigning a team accordingly and if needed reasonably adjust processes and setups. 

 ●If needed and in cooperation with the Business Development Management Team, assess scope for new projects and prepare estimates, quotes and case studies for clients. 

●Advise clients on best practices and agree on project processes and timelines. 

●Prepare schedules and liaise with the Team Leads and facilities based on availability and suitability for the project. 

●Manage day-to-day client interaction in conjunction with Leads and assigned team. 

●Act as client contact at a management, workflow and strategy level on assigned projects. ●Participate in designing and improving processes, methodologies and tools. 

●Define and take part in pre-start workflow and division of team responsibility. 

●Assign roles and coordinate workflow within the project team. 

●Communicate department software and hardware requirements to the appropriate point of contact. 

●Ensure the project is financially successful, and accurate financial reports / invoices created and delivered to the client on time 

●Set up and maintain projects in internal financial database system.