The Project Manager is responsible for the management of a player service team in the video games industry. This individual will work closely with the team overseas while managing the local operation in China. English language ability is a must.
●Manage and take control of one or multiple projects concurrently.
●Assume full ownership on assigned projects and make sure clients's expectations are met,
assigning a team accordingly and if needed reasonably adjust processes and setups.
●If needed and in cooperation with the Business Development Management Team, assess
scope for new projects and prepare estimates, quotes and case studies for clients.
●Advise clients on best practices and agree on project processes and timelines.
●Prepare schedules and liaise with the Team Leads and facilities based on availability and
suitability for the project.
●Manage day-to-day client interaction in conjunction with Leads and assigned team.
●Act as client contact at a management, workflow and strategy level on assigned projects.
●Participate in designing and improving processes, methodologies and tools.
●Define and take part in pre-start workflow and division of team responsibility.
●Assign roles and coordinate workflow within the project team.
●Communicate department software and hardware requirements to the appropriate point of
contact.
●Ensure the project is financially successful, and accurate financial reports / invoices created
and delivered to the client on time
●Set up and maintain projects in internal financial database system.
