The Role：
Reporting to the Customer Service Supervisor , you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion e-commerce environment , which wibroaden as the team grows.
Responsibility:
Your responsibilities include and are not limited to the following:
● Ensur'ng the hiohest evels of customer service are delivered to both our consumers and partners at all times and via every communication channe
● Respond to customer enquiries via several channels (WeChat, Email and Telephone)
● Provide information regarding products/services and other related enquiries
● Be the face of Farfetch to our customers and partners alike
● Working hour: 08:00-17:00 Monday to Friday
● Other tasks assigned by supervisor
Who You Are:
● Korean nativ sneaker idea lv with minmum of 2+ vears experience in customer service preferablv in a uxury fashion reta
hospitalitvore-commerce
environment
● Excellent verbal and written communication skills in English, Korean and Mandarin
● Ability to work under pressure in a fast-paced environment
● Confident and articulate
● Good understanding of fashion/fashion brands
● Proficient user of lT systems, both customer service specific and windows packages
● Ability to exceed customer expectations
● Excellent listening skills
● Hardworking and passionate
