Service Technician（服务工程师）
We're looking for colleague base in Japan.
我们正招聘定居日本的候选人
Job information
l Provide certain support for certain issues to customer online or offline.
为客户提供线上线下技术服务支持
l Respond quickly (normally within 24h) and follow customer's issues or complaints, and visit customer if need.
快速响应（通常在24小时内），跟进客户的问题或投诉，并在需要时拜访客户。
l Following RMA in CRM and record the returns to customer in on-line list.
在CRM中跟踪RMA，并将退货记录在表中
l Service Planning for next week 50%, need plan for more visiting to customer side for service.
制定服务计划，现场拜访客户并帮忙解决问题。
l Weekly meeting to review about issues and RMA following within team and need cooperation.
l 每周举行会议，复盘团队内部的问题和RMA跟进情况，并开展合作。
l One basic Monthly report about the main work.
对主要工作的内容进行月度汇报。
l Need to follow the related task list of call center project by time line.
l 及时执行呼叫中心接受到的客户任务。
l Normal customer visiting and good communication.
正常的客户拜访和良好的沟通。
l Certain feedback or analysis report.
一定程度的反馈或分析报告。
l Keep good communication and relationship with customers for customer satisfication.
l 与客户保持良好的沟通和关系，使客户满意。
l Make some certain training for customers about products or Ananda link.
为客户提供一些关于产品或Ananda线上服务网站的培训。
l Service process review together to make more efficient.
支持服务过程的优化，提高效率。
l Support visiting cusotmers for some certain other support, like supporting business.
支持拜访客户以获得某些其他支持，如支持业务。
l Responsible for certain customer by each service member, also need cooperation for visiting and support together if many issues, should communication together for the service planning.
l 遇到问题，应共同沟通并制定服务计划，共同合作拜访。
l Other important job arranged by company team.
团队安排的其他重要任务。
Job requirements
1. Experience in assembling or repairing industrial products and equipment.
PCBA welding experience and skill is preferred.
有组装或修理工业产品和设备的经验。有PCBA焊接经验和技能者优先。
2. 2+ years experiences customer service work experience.
至少2年相关产品的客服服务经验。
3. Minimum secondary level of education.
至少是中等教育水平。
4. Must be fluent in Japanese and English; proficiency in Mandarin is a plus.
具备日语和英文沟通能力，会说中文是加分项。
5. Must be based in Japan and available for full-time employment.
方便在日本全职开展工作。
6. Be willing and able to travel as necessary for business purposes.
能接受必要的出差活动。
7. Good knowledge of MS Office and any ERP System.
熟练微软办公软件和ERP系统操作。
